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Help -- All historical data from June 18 up until noon on June 6 has simply disappeared. If it were only the online "system monitor" charts in the Home IQ section, I could handle that, but the same information has been deleted (yes deleted!) from the "download data" as well. I can't download and analyze in Excel.
Ecobee has been unresponsive to my inquiry.
I know the data was there before, because I check in on it just about every two or three days. Then a few days into the new month I download and save the data from the previous month in Excel.
This was the core reason I bought an Ecobee3, because I want to analyze the data for myself and make adjustments based on that analysis. Unfortunately, I think I may have made a huge error by entrusting my data to a company that doesn't even respond to email!
Has anyone else suffered loss of their data? Has Ecobee been able to restore it?