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5 months ago I purchased ecobee smart thermostat, and today its just a brick on a wall, not a brick but clearly "smart" is no longer applicable its just plain vanila $50 programmable thermostat for which I paid over $300.
Few weeks back I noticed that IQ insights no longer getting updates and after restoring my iphone I was unable to find an ecobee app (only ecobee3 app available), so I sent a message to ecobee support, was politely informed that it is a dead product.
My condolences to ecobee3 owners - as soon as next product released a plug will be pulled on you too I never owned a product with such a short shelf life
I hate Nest, but to me this is the only offering on a market where manufacturer stands behind its product.
Here is a death notice:
I have an older "Smart Thermostat" by Ecobee. My question - is IQ insights and other reporting is being discontinued? I noticed that we are well into March, but the latest report is for January. Is it safe to assume this thermostat will receive no further support from ecobee?
ecobee Support (ecobee Support)
Mar 11, 4:31 PM
Hello __, Unfortunately we do not not support the smart anymore, so no more updates of any sort. We would be happy to help with whatever issues you might be having which is within our reach if you have any issues.
ecobee Customer Support
477 Richmond Street West, Suite 210
Toronto, Ontario. Canada. M5V 3E7