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I recently ran in to an issue where a neighbor also purchased Ecobee thermostats but failed to register a sensor with their unit(s). As a result, all 5 of my thermostats picked up this sensor and would continuously ask me if I wanted to register the sensor with my units. No matter what I did, I was unable to clear the message. The thermostat would always prompt me if I wanted to register the sensor. I would have to quickly hit "No" before I was allowed to do anything else on the unit. These sensor messages also prevented the screens from sleeping so they would stay on all the time.
I tried calling Ecobee to explain the situation and they said there was nothing they could do other than disable sensors for my units through a firmware update. If I wanted a thermostat without sensors I would have purchased a different thermostat, altogether.
Ecobee's failure to have enough foresight to prevent this type of issue is definitely grounds for a lawsuit-especially since their only solution is to disable a feature that I paid for. I would like to contact an attorney and pursue a class action lawsuit, but I wanted to see if there are any other users on this forum who might also be experiencing the same issue. Please feel free to PM me or reply on this thread. I would like to move forward with this ASAP.