It looks like you're new here. If you want to get involved, click one of these buttons!
4 times in the past 2 weeks that I'm aware of my Ecobee3 Thermostat hasn't came on when it reaches my comfort setting.
For example. Today my A/C is suppose to come on when it reaches 73 degrees. I walked past the thermostat and seen it 74.
I have 4 sensors. Here were there readings, 74, 75, 74, and 74 degrees when the A/C didn't come on.
Why isn't my ecobee coming on when it suppose to?
I called and spoke with Tech support, they walked my through checking all my settings and they stated everything looked fine. They stated they where going to have someone look into my problem. They stated if it happened again, to call. I called and was on hold waiting to speak with someone for 25 minutes, and finally left my phone number to be called back. They never returned my call.
My cooling Threshold is set at 0.5. Doesn't that mean when it comes within 1/2 degree it should come on?
I turn my thermostat off at night and open the windows. I notice this happens at the very 1st startup of the day after I turn it on. Is it in some kind of standby mode?
If I increase the temp using my app or the screen it turns the A/C instantly. Isn't that strange.
I have had my thermostat April 2016 and it has worked wonderfully.
It has firmware 188.8.131.529
My A/C finally came on when it reached 75 degrees? Its suppose to come on at 73 degrees!