If you're posting a request for installation help, please provide as much info about your system as possible. For example, for help regarding connecting a smart thermostat, please include details about your system including whether you have gas/electric, heat pump, number of heat stages, A/C condenser, etc.

Ecobee tech support says "leave a message!?"

My ecobee has been running the ac fan (and it's 20 degrees outside) since yesterday. I rechecked all the hard wiring and it's correct. I think it's some setting on the unit, but when I call ecobee customer service since yesterday it tells me to leave a message??? Is that their customer support??? No one has called back. Wtf? Should I just put my old therm up? Do I shut off the power to my ac units so it doesn't run it? Why is my fan running?
Ecobee support stinks!

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