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Temp dropping in house w/ Stage 2 Heating on, had to reset Ecobee & furnace

mr19mr19 ChicagolandMember

Temp dropping in house while Ecobee reporting stage2 heating on. Not home but wife reported cold air coming out of vents. Had her turn off furnace, pull off face of Ecobee, put face back on, then turn furnace back on -- heat kicked in and house looks to be back to normal. Installed the Ecobee about a month ago and this is the second time I have seen this occur. Any ideas?

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